TERMS OF SALE

PAYMENT

We accept the following forms of payment for online purchases: Visa, MasterCard and American Express. Full payment will be required to confirm your order and will be processed securely using STRIPE. Once your order and payment has been processed, you will receive an order confirmation and shipment notification when your order is shipped.

Sales tax is only charged to residents living in New York state (8.875%). For international orders, a customs duty and tax may be charged to you on receipt of your shipment. PRAE is not responsible for payment of this duty.

SHIPPING

Order are made-to-order in New York. Please allow for up to 5 business days for us to make your order. Orders are usually shipped within 5-7 business days after the balance on your order has been processed. Orders are not shipped or delivered on weekends or holidays. Shipping rates are determined by weight and shipping destination at point of purchase. Items may be shipped individually or together due to varying item availability.

While we endeavor to ship to most countries, all international orders are subject to review. If confirmation is not received within 48 hours, please email us directly.

Upon shipment, you will receive a shipment confirmation email. Please note, we cannot ship to APO/FPO or PO Box addresses.

CANCELLATIONS

We will ensure our best efforts to fill each and every order, however delays and cancellations may occur for reasons beyond our control. We reserve the right to cancel any orders for any reason, and we will return to the customer the full refund of the unfulfilled order amount. We will immediately notify the customer (using contact information provided by the customer) if cancellation is necessary, but we are not obligated to obtain permission or acknowledgement prior to cancellation.

You may cancel your order within 24 hours from the time you receive an order confirmation e-mail, prior to receiving a shipment notification, and receive a full refund. A request to cancel after 24 hours may be subject to a restocking fee of 15% of the total cost.

RETURNS

All payments upon shipment are final. We do not offer returns or exchanges unless otherwise agreed by PRAE. If you are unsatisfied with your order within 3 days after your package has arrived, please contact us at studio@praenyc.com

PRIVACY POLICY

PRAE respects your right to privacy. We do not share or sell your information to any third-parties. Any and all information collected by PRAE is used solely for the purpose of processing your order, and future orders.

ASSISTANCE

For assistance, please email studio@praenyc.com